From Human–Computer Interaction to Human–AI Collaboration: A New Paradigm for Intelligent Management Information Systems

The rapid advancement of artificial intelligence (AI) is transforming the way individuals interact with digital technologies and Information Systems (IS), requiring a rethinking of some traditional assumptions underlying Human–Computer Interaction (HCI). In Management Information Systems (MIS), this transformation extends beyond the design of usable interfaces toward the development of intelligent systems that can actively support, augment, and collaborate with human users. This chapter examines the evolution from HCI to Human–AI Collaboration (HAC) and discusses its implications for the development of intelligent MIS. It first establishes the conceptual foundations of HCI, including human factors, user-centered design, usability, accessibility, and user experience (UX). It then examines the emergence of Human–AI Interaction (HAI) and the transition from computers as passive tools toward intelligent interaction partners. Building on this foundation, the chapter conceptualizes HAC through complementary human and AI capabilities, human oversight, AI-augmented decision-making, and increasingly autonomous AI systems. Particular attention is given to human-centered design, Generative AI, conversational and multimodal interfaces, intelligent UX, and the different roles humans may assume in AI-enabled environments, including interaction, evaluation, supervision, and, under appropriate conditions, collaboration with AI systems. The chapter further discusses ethical and organizational challenges, including algorithmic bias, privacy, transparency, accountability, automation bias, and human agency. It argues that the future of MIS will increasingly depend not only on technological intelligence but also on how effectively HAC is designed, governed, and integrated into organizational work.